For the first bug of Christmas, my manager said to me

See if they can do it again.

For the second bug of Christmas, my manager said to me

Ask them how they did it and
See if they can do it again.

For the third bug of Christmas, my manager said to me

Try to reproduce it
Ask them how they did it and
See if they can do it again.

For the fourth bug of Christmas, my manager said to me

Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.

For the fifth bug of Christmas, my manager said to me

Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.

For the sixth bug of Christmas, my manager said to me

Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.

For the seventh bug of Christmas, my manager said to me

Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.

For the eighth bug of Christmas, my manager said to me

Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.

For the ninth bug of Christmas, my manager said to me

Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.

For the tenth bug of Christmas, my manager said to me

Change the documentation
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.

For the eleventh bug of Christmas, my manager said to me

Say it's not supported
Change the documentation
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.

For the twelfth bug of Christmas, my manager said to me

Tell them it's a feature
Say it's not supported
Change the documentation
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.